Support

How can we help?

For Proofwise support, privacy questions, App Store review questions, or bug reports, email proofwise.app@gmail.com.

Common Issues

Apple Health data is not importing

Open iOS Settings, then Privacy & Security, Health, Proofwise. Confirm the requested read permissions are enabled. Return to Proofwise Settings and tap the Apple Health import action again.

Barcode scanning is unavailable

Barcode scanning requires a physical iPhone or iPad with a camera. It is not available in the iOS Simulator.

I want to export or delete my data

Open Proofwise Settings to export CSV/JSON files or reset local app data. Proofwise stores personal health data on your device.

Privacy and Medical Disclaimer

Proofwise is a self-tracking app, not a medical device. It does not provide medical advice, diagnosis, treatment, cure, or prevention guidance. Read the privacy policy and medical disclaimer.

Response Time

We aim to respond to support requests within two business days. For bug reports, include your device model, iOS version, app version, and the steps that triggered the issue.